CUSTOMER OPERATIONS AGENCY

Your Customer Operations Agency.

Consult. Build. Operate. Optimize.

We help growth-minded companies design, scale, and optimize customer operations that drive efficiency, elevate experiences, and grow your business.

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One Partner. Full Accountability.

Growing companies often end up with one company handling customer support, another selling software, another providing staff, another advising on AI, and someone internally trying to make everything work together.

Calltastic simplifies that.

We bring people, technology, AI, strategy, and day-to-day operations together under one relationship.

That means fewer vendors to manage, clearer ownership, and an operation designed around what the business actually needs.

REAL PROGRAMS. REAL RESULTS.

Proven impact across industries and business models.

4M+ Customer Interactions
Managed
1,503+ Appointments
Generated
200+ Agents
Deployed
2X-325% Performance
Improvement
24/7 Coverage
Delivered
7 Industries
Served
Industries & Verticals

Experience Across Complex Customer Operations

Calltastic has built and managed customer operations across industries where every conversation matters. Our experience allows us to bring proven operating models to each engagement while adapting the people, technology, processes, and performance framework to the realities of each business.

  • Retail, eCommerce & Consumer Brands
  • Technology, SaaS & Digital Services
  • Financial Services, FinTech & Insurance
  • Home, Property & Real Estate Services
  • Healthcare & Member Services
  • Professional & Legal Services
  • Telecom, Media & Subscription Services
Featured Case Study

Building a Customer Solutions Operation That Could Scale With Demand

Venus et Fleur, a luxury eCommerce and lifestyle brand, became Calltastic's first client in September 2019.

6 → 50 agents at peak Venus et Fleur
150–200 customer tickets on peak days Venus et Fleur
45% lower operating costs Venus et Fleur
Testimonials

One Partner. Full Accountability.

“Calltastic just gets it done. They are a highly focused, strategic operator who understands how to quantify opportunities and deliver results. Consistent, fast, easy to work with, and very agile when working with complex organizations.”
— Gary Guseinov, CEO, RealDefense
“We started our partnership with Calltastic at a time of massive growth for our company. We were behind the eight ball and needed a reliable partner to provide a quick ramp to get up to speed. Calltastic has been fantastic to work with every step of the way.”
— Tanner Nelson, Director of Customer Support
“Calltastic helped us with a complete overhaul of our customer experience. Calltastic replaced our failing outsourced provider with a better talent profile, helped us improve our processes and technology, and gave us the flexibility we needed for the unique seasonal demands of our business.”
— Sunny & Seema Bansal, Co-Founders
“Working with Calltastic had an immediate impact. Within weeks of our engagement, and institution of new processes and reporting, we experienced a lift in performance. I will continue to work with Calltastic whenever the opportunity presents itself.”
— Jeff Campbell, Chief Marketing Officer
Leadership

Built by Operators

Leo Lopez is Co-Founder and CEO of Calltastic, with nearly 30 years of experience leading large-scale U.S. and offshore customer operations. After executive leadership roles including Vice President at TechStyle, Leo co-founded Calltastic in 2019 and has spent the past seven years building it into a Customer Operations Agency combining strategy, technology, AI, global talent, and managed operations.

Ready to Build Something Better?

Tell us what you're trying to solve. We'll help you figure out what comes next.