Elevate your customer experience, elevate your brand
Simplifying Customer Contact for Today‘s Modern Entrepreneur
How It Works
1
Tell us about your vision
From Fashion eCommerce to Crypto, and everything in between, leverage a team of CX professionals experienced in building B2C & B2B Contact Centers in a variety of different verticals
2
Tell us about your customers
Our experts will help you establish or optimize a customer access strategy to make sure your can offer the right engagement channels based on your customer profiles
3
Let us do the rest
We’ll provide a deeply customized “one-stop” solution for all of your CX & Contact Center needs including Inbound or Outbound, voice or electronic, or Omnichannel Sales & Support
TAILORED FOR EMERGING BRANDS
Learn more about us and some of our featured services in this video from our Co Founder & CEO Leo Lopez
our one of a kind approach
Executive Leadership
Gain access to high level customer experience leadership without the cost of hiring a full-time executive. Engage our seasoned CX professionals on a part-time or project basis, tailored to your specific needs.
AI Service Automation
Leverage AI to deliver rapid response and enhanced self-service to your growing customer base. Free up human agents to focus on more complex issues while AI powered assistants handle common inquiries.
US & Offshore Talent
Leverage a global talent pool of passionate customer fanatics ready to sell, service, and support your business. Our talent undergoes a rigorous interview and onboarding process to deliver better quality service
Current Technology
Our network of Technology Advisors and Partners will help you evaluate, select, and implement the latest CRM, CCaaS, and Workforce Optimization platforms. Or we’re happy to work with your current Tech Stack.
Frequently Asked Questions
Please feel free to reach out to us directly if you can’t find an answer to your question
What is a "done for you" solution?
Traditional Outsourcing doesn’t work for Startups and Small Scale businesses. Leaders have to be focused on building their brands and let’s face it are severely resource constrained in capacity and cost. That’s why we created an industry first solution that offers a full end to end comprehensive managed service to growing ventures. We can manage every aspect of of the Sales & Support contact center operations. In other words, under your strategic oversight, we can manage as much or as little of your contact center operations for you.
What types of businesses do you work with?
We work with startups and small businesses of all sizes and industries. From solopreneurs to hypergrowth ventures, our clients include B2B, B2C/DTC companies in verticals such as Fashion eCommerce, Crypto, Luxury eCommerce, Software, Health, Financial, and Software Services.
What types of customer contacts can you handle?
Customer Engagement models we support include Inbound/Outbound Lead Generation, Sales, and Telemarketing, Retention, and Customer Support through Voice and Digital Support including Online Chat, Email, and Social Media. .
What languages can you support?
We currently support English and Spanish in Language sales and support.
Do you only work with Startups and Small Businesses?
No. We offer enterprise level solutions that can accommodate larger scale operations. Our leadership team is heavily experienced supporting multi-site operations and have worked for Fortune 500 global companies.
How much does it cost?
Our lean organizational structure and remote first model allow us to offer our suite of services below typical market rates, without sacrificing quality, and within reach of startup and small business budgets.
For consultative or executive fractional services we offer a monthly retainer rate or flat hourly rate.
For a full suite of services that include outsourced personnel, we offer a flat monthly rate per FTE (Full Time Employee) that includes all leadership support, technology, and talent.
Outsourced talent prices are based on employee geography and core competencies. Typical rates are as follows:
United States – $29.99 to $34.99 per hour
Nearshore (Latin America, Caribbean) – $13.99 to $15.99 per hour
Offshore (Philippines, India, Pakistan – $9.99 to $13.99 per hour
Final pricing is based on the scope of services requested. We can also offer flexible pricing that’s staffed hour, product hour, or contact driven.
What's the catch?
There is no catch. Our solutions are designed to work with the dynamics of startup and small business environments. There are no long term contracts, implementation fees, or termination fees. We have no project headcount/size minimums and from employee 1 to 100 can grow with your business.
For consultative or executive fractional services we offer a monthly retainer rate or flat hourly rate.
For a full suite of services that include outsourced personnel, we offer a flat monthly rate per FTE (Full Time Employee) that includes all leadership support, technology, and talent.
Outsourced talent prices are based on employee geography and core competencies. Typical rates are as follows:
United States – $29.99 to $34.99 per hour
Nearshore (Latin America, Caribbean) – $13.99 to $15.99 per hour
Offshore (Philippines, India, Pakistan – $9.99 to $13.99 per hour
Final pricing is based on the scope of services requested. We can also offer flexible pricing that’s staffed hour, product hour, or contact driven.
Blog/Press
Our Co Founder Leo Lopez & Connex One Sales Director Justin Borah talk about their partnership
Unlocking Growth: How Outsourcing Boosts Small Business Expansion
Small businesses often face significant challenges when it comes to growth. Limited resources, time constraints, and the need to wear multiple hats can hinder expansion.However, there's a powerful strategy that can help small businesses overcome these hurdles:...
The Power of Virtual Assistants: Enhancing Productivity for Startups
In the fast-paced world of startups, every moment counts. As an entrepreneur or founder, your to-do list can seem never-ending. From administrative tasks to customer support,marketing, and research, the workload can be overwhelming. That's where virtual assistants...
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